Skip to main content

Google reviews

Read and answer Google Business Profile reviews in the Inbox, with an AI-suggested reply.

On this page

When your Google Business Profile is connected, its reviews appear in the Inbox next to your comments, so you can answer them in one place.

Which plan: Individual, Team, Agency and Enterprise. The Free plan can't connect Google Business Profile.

Google reviews switch on once Google approves Social9's access to the Business Profile API. Until then Inbox → Setup shows Waiting for Google approval, and this page describes how it will work.

Where to find it#

Dashboard → Inbox, then set the type filter to Reviews.

The Inbox, where reviews appear next to comments and messages

Each review shows its stars. Reviews of 1 or 2 stars are marked Negative, 4 or 5 Positive.

How to reply to a review#

  1. Open the review.
  2. Press Suggest a reply for an AI draft, or write your own. The draft thanks the person, never makes promises and never invents facts.
  3. Press Reply publicly. Your reply shows under the review on Google Search and Maps.

Good to know#

  • You need the location connected on Channels (Google Business Profile).
  • Google must approve Social9's Business Profile access first. No reviews show until then.
  • A review has one reply. Sending again replaces it.
  • Replies you made directly on Google also appear here.
  • Suggest a reply uses AI credits, the same as writing one post.
  • You need permission to publish for that brand (Owner, Admin or Editor).

Stuck? Contact supportView this page as Markdown