Team and billing
Find where to manage your Social9 workspace, team members and roles, billing and plan, monthly AI credit usage, connected AI apps and problem alerts.
On this page
These pages are in the account menu. Click your name at the bottom of the menu on the left. On a phone, they are under More.
Where things are#
| Page | What it is for | Who can change it |
|---|---|---|
| Workspace | Name, writing language, default timezone (brands can have their own, see Timezones), pausing all posting | Owner and admins |
| Members & roles | Invite people and choose what they can do | Owner and admins |
| Billing & plan | Your plan, card, invoices and add-ons (extra channels, credit packs) | Owner only |
| Usage | AI credits and limits used this month, bought credits and extra channels | Everyone can see it |
| Connected apps | AI assistants (Claude, ChatGPT and others) connected to the workspace | See AI apps |
The account menu also has Help docs (these pages), Contact support and Sign out.
Problem alerts#
If a post cannot go out, or an account stops working, Social9 tells you in the bell at the top and by email, with the fix. You get at most one email per post or account a day. Emails go to owners, admins, and whoever connected the account.