Connect your accounts
How to connect each social network to a brand, how many accounts your plan allows, and how Social9 keeps an eye on them.
On this page
A connected account is where your posts go. Each account belongs to one brand.
Where to find it#
Dashboard → Channels. Pick the brand at the top of the page first.
The page shows two things: the accounts already connected to this brand, and a card for every network you can add.
Connecting an account#
- Find the network's card and press Connect.
- Sign in to the network in the window that opens, and allow Social9 to post.
- You come back to the Channels page. The account now shows under the brand.
Most networks take under a minute. Social9 only asks for permission to publish and to read results.
Two networks work differently:
| Network | What you type instead |
|---|---|
| Bluesky | Your handle and an app password. See Bluesky |
| Mastodon | Your server, for example mastodon.social. Then you sign in there. See Mastodon |
Some networks have rules about the kind of account you connect. Read the network's page before you start: Instagram needs a professional account, Facebook posts to Pages only, and LinkedIn has a separate button for Company Pages.
Who can connect accounts#
Owners and admins. If you are an editor, approver or viewer, ask one of them to connect the account for you.
How many accounts your plan allows#
| Plan | Networks | Accounts per brand | Accounts in total |
|---|---|---|---|
| Free | LinkedIn, Instagram, Mastodon, Bluesky | 3 | 3 |
| Individual | All 11 | 3 | 3 |
| Team | All 11 | 3 | 9 |
| Agency | All 11 | 5 | 25 |
| Enterprise | All 11 | Unlimited | Unlimited |
On the Free plan, the other networks show a lock and Available on Individual. When you reach your limit, the page offers Get more accounts.
We check every account daily#
Once a day, Social9 makes one small read-only check on each account. It never posts and never reads your feed.
| You see | What it means | What to do |
|---|---|---|
| Connected | The last check worked | Nothing |
| Disconnects soon | The network's login runs out within two days | Press Reconnect before it does |
| Needs reconnect | The login stopped working | Press Reconnect. Posts to this account wait until you do |
If an account stops working, you get a banner in the dashboard, a note in the bell, and an email. Posts to that account are on hold, not lost. Reconnecting takes about a minute.
Disconnecting#
Press the disconnect button on the account. Scheduled posts to that account will not go out. Your past posts and their history stay.
Only owners and admins can disconnect accounts.
Next steps#
- Get your first post out
- Networks: what each network supports, and its rules