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Security

How Does Social9
Protect Your Data?

Security isn't an afterthought — it's the foundation of everything we build. Social9 uses enterprise-grade encryption, infrastructure hardening, and continuous monitoring to keep your data safe at every layer.

SOC 2 Type II
Independently audited controls for security, availability, and confidentiality.
GDPR Compliant
Full compliance with EU General Data Protection Regulation requirements.
CCPA Compliant
Compliance with California Consumer Privacy Act data protection standards.
ISO 27001 Aligned
Information security management practices aligned with ISO 27001 framework.

Enterprise-Grade Security at Every Layer

From data encryption to incident response, here's how we protect your organization's most sensitive information.

Data Encryption

All data is encrypted at rest using AES-256 encryption and in transit using TLS 1.3. Your content, credentials, and account data are protected by the same encryption standards used by leading financial institutions.

  • AES-256 encryption at rest for all stored data
  • TLS 1.3 encryption for all data in transit
  • Encrypted database backups with geo-redundancy
  • Hardware security modules (HSM) for key management

Infrastructure Security

Social9 runs on SOC 2 Type II certified cloud infrastructure with multi-region redundancy, automated failover, and 24/7 monitoring to ensure your data is always safe and available.

  • SOC 2 Type II certified hosting environment
  • Multi-region deployment with automatic failover
  • DDoS protection and Web Application Firewall (WAF)
  • Network segmentation and private subnets

Access Control

Enterprise-grade identity and access management ensures that only authorized users can access your accounts, with granular role-based permissions and SSO integration.

  • Enterprise SSO (SAML 2.0, OAuth 2.0, OpenID Connect)
  • Role-based access control (RBAC) with custom roles
  • Multi-factor authentication (MFA) enforcement
  • Session management with automatic timeout

Monitoring & Incident Response

Our security operations team monitors systems around the clock. Automated threat detection, real-time alerting, and a documented incident response process ensure rapid response to any security event.

  • 24/7 security monitoring and anomaly detection
  • Automated threat intelligence and alerting
  • Documented incident response plan (< 1 hour SLA)
  • Regular penetration testing by third-party firms

Responsible Disclosure

We take security vulnerabilities seriously. If you discover a potential security issue, we encourage you to report it responsibly. Our security team will acknowledge your report within 24 hours and work with you to resolve the issue.

Report a Vulnerability

Security FAQ

Where is my data stored?

Social9 data is stored in SOC 2 Type II certified data centers with multi-region redundancy. Primary data centers are located in the United States and Europe, with automatic failover to secondary regions. All data is encrypted at rest and in transit.

Can I delete my data from Social9?

Yes. You can request full data deletion at any time through your account settings or by contacting our support team. We will permanently remove all your data, including generated content, account information, and analytics data, within 30 days of your request.

Does Social9 share my data with third parties?

No. Social9 does not sell, rent, or share your data with third parties for marketing purposes. We only share data with essential service providers (cloud hosting, payment processing) under strict data processing agreements that meet GDPR and CCPA standards.

How does Social9 handle AI model training with my content?

Your content is never used to train public AI models. Any brand voice customization is isolated to your account and is not shared across accounts or used to improve models for other users. Your intellectual property remains yours.