Brand voice
Teach the AI how your brand sounds and which facts it may use, so posts need less editing.
On this page
Brand voice is how the AI knows how you talk. Every AI writer in Social9 uses it: posts, rewrites, plans, captions, ideas and images.
Where to find it#
Dashboard → Brands → open the brand → Voice.
In Create, if you have not set it up yet, the AI write tab offers Set up Brand Voice.
Start from your website#
- Type your website under Website to analyze.
- Press Analyze my website. Social9 reads your site and suggests a tone, words and facts. It uses about 4 credits.
- Check what it filled in.
- Press Save voice.
Nothing is saved until you press Save voice. The top of the page says Not saved until you do.
What you can set#
| Section | What it holds |
|---|---|
| Tone | Sliders for Formality, Mood and Detail |
| Emoji | How many emoji to use |
| Audience and call to action | Who you're talking to and your Main call to action |
| Words | Words and phrases we use, and Words we never use. Press Enter after each |
| Hashtags per network | Hashtags for each network you post on |
| Posts that sound like you | Paste up to 3 posts you wrote and liked. The AI copies the rhythm and word choice, not the content |
| Facts sheet | Your products and services, prices, offers and dates, and other facts |
The facts sheet#
The facts sheet is the most useful part. It holds the only prices, offers, dates and numbers the AI is allowed to use.
| Box | Example |
|---|---|
| Products and services | Sourdough loaf, Celebration cakes (order 3 days ahead), Coffee |
| Prices | Sourdough loaf £4.50; Cakes from £28 |
| Offers and dates | 10% off for students, Mon–Thu. Closed 25–26 December |
| Other facts | Open 7am–3pm. Family-run since 2012. 12 Market St, Leeds |
The switch AI may only state facts from the facts sheet is on by default. Leave it on. Any price, date or number in a draft that is not on the sheet gets a Check this warning. See Fact checks.
Try it before you save#
Under Preview in this voice, paste any post, pick a network under For, and press Preview. The AI rewrites it with the settings on the page, saved or not. It uses 4 credits.