Billing and plans
Change your plan, switch to yearly billing, update your card, get invoices, cancel, and what happens if a payment fails.
Everything about paying for Social9 is on one page. Only the workspace owner can change it.
Where to find it#
Dashboard → Billing & plan.
The top of the page shows your plan and what happens next, for example the date and amount of your next invoice.
To compare plans, see Choose a plan.
What you can do#
| To | Press |
|---|---|
| Upgrade or switch plan | Upgrade to … or Switch to … on the plan you want |
| Pay yearly instead | Choose Yearly · 2 months free, then Switch to yearly billing |
| Update your card | Update card |
| See and download invoices | Invoices |
| Change or cancel | Manage billing |
| Go back to Free | Switch to Free |
Manage billing and Invoices open the secure billing portal. You come back to Social9 when you are done.
Changing plan when you already pay changes your existing subscription. You never pay for two.
Cancelling#
Cancel in Manage billing. Your plan carries on until the end of the period you paid for. The page shows "Cancelled — ends on" that date, and there are no further charges. After that the workspace moves to Free.
Changed your mind before then? Press Resume plan.
If a payment fails#
The page says Payment failed — update your card.
- You keep your plan for 7 more days while you sort it out. Everything works as usual.
- Press Update card, or finish the payment in the billing portal.
- If it is still not paid after 7 days, the workspace moves to Free. Nothing is deleted.
Questions#
Press Contact support at the bottom of the page.