Billing and plans
Change your plan, switch to yearly billing, buy extra channels or credit packs, update your card, get invoices, cancel, and what happens if a payment fails.
On this page
Everything about paying for Social9 is on one page. Only the workspace owner can change it.
Where to find it#
Account menu → Billing & plan.
The top of the page shows your plan and what happens next, for example the date and amount of your next invoice.
To compare plans, see Choose a plan.
What you can do#
| To | Press |
|---|---|
| Upgrade or switch plan | Upgrade to … or Switch to … on the plan you want |
| Pay yearly instead | Choose Yearly · 2 months free at the top, then Switch to yearly billing on your plan |
| Update your card | Update card |
| See and download invoices | Invoices & billing |
| Go back to Free (cancel) | Switch to Free on the Free plan card |
Update card and Invoices & billing open the secure billing portal. You come back to Social9 when you are done.
Changing plan when you already pay changes your existing subscription. You never pay for two.
The Upgrade button next to your plan in the top bar is shown on Free, Individual and Team. On Agency and Enterprise there is no higher plan to upgrade to, so it is hidden.
| Plan | Price a month | Price a year |
|---|---|---|
| Free | $0 | $0 |
| Individual | $12 | $120 |
| Team | $39 | $390 |
| Agency | $99 | $990 |
| Enterprise | Custom | Custom |
Paying yearly gives you two months free. For what each plan includes, see Choose a plan.
Add-ons: extra channels and credit packs#
Need a little more without changing plan? Add-ons work on every plan: Free, Individual, Team and Agency. Enterprise already includes what you agreed with us, so talk to us to change it.
| Add-on | Price | What you get |
|---|---|---|
| Extra channel | $4 per channel a month | One more connected account in total, and one more in each brand |
| Credit pack | $5, one time | 100 AI credits that never expire |
Find both under Add-ons on the Billing & plan page (Need a bit more? Add it to any plan).
Extra channels#
- Use − and + to pick how many extra channels you want.
- Press Update (or Continue to payment if you don't pay for anything yet).
If you already pay for a plan, the change happens straight away on the same subscription. We charge the difference for the rest of the billing period to your card on file, or credit it if you lower the number. On a yearly plan, extra channels are billed yearly with it ($48 per channel a year).
On Free, you pay for extra channels in a secure checkout. Your plan stays Free.
You can't go below the number of accounts you have connected. Remove some channels first, then lower the number.
If you cancel your plan, the extra channels on it end at the same time.
The Usage page shows how many extra channels you have under Add-ons.
Credit packs#
- Pick how many credits you want, from 100 ($5) up to 1,000 ($50).
- Press Buy 100 credits (the button shows how many) and pay in the secure checkout.
The credits are added as soon as the payment goes through. Bought credits never expire and are used only after your monthly credits run out. See Credits and usage for how they are used.
Cancelling#
Press Switch to Free on the Free plan card, then Switch to Free again to confirm. Your plan carries on until the end of the period you paid for. The page shows "Cancelled — ends on" that date, and there are no further charges. After that the workspace moves to Free.
Changed your mind before then? Press Keep my plan.
If a payment fails#
The page says Payment failed — update your card.
- You keep your plan for 7 more days while you sort it out. Everything works as usual.
- Press Update card, or finish the payment in Invoices & billing.
- If it is still not paid after 7 days, the workspace moves to Free. Nothing is deleted.
Questions#
Press Contact support at the bottom of the page.