# Google reviews

Source: https://social9.com/docs/engage/reviews

> Read and answer Google Business Profile reviews in the Inbox, with an AI-suggested reply.

When your Google Business Profile is connected, its reviews appear in the Inbox next to your comments, so you can answer them in one place.

**Which plan:** Individual, Team, Agency and Enterprise. The Free plan can't connect Google Business Profile.

> Google reviews switch on once Google approves Social9's access to the Business Profile API. Until then **Inbox → Setup** shows **Waiting for Google approval**, and this page describes how it will work.

---

## Where to find it

**Dashboard → Inbox**, then set the type filter to **Reviews**.

![The Inbox, where reviews appear next to comments and messages](https://social9.com/docs/screenshots/inbox.png)

Each review shows its stars. Reviews of 1 or 2 stars are marked Negative, 4 or 5 Positive.

---

## How to reply to a review

1. Open the review.
2. Press **Suggest a reply** for an AI draft, or write your own. The draft thanks the person, never makes promises and never invents facts.
3. Press **Reply publicly**. Your reply shows under the review on Google Search and Maps.

---

## Good to know

- You need the location connected on **Channels** (Google Business Profile).
- Google must approve Social9's Business Profile access first. No reviews show until then.
- A review has one reply. Sending again replaces it.
- Replies you made directly on Google also appear here.
- **Suggest a reply** uses AI credits, the same as writing one post.
- You need permission to publish for that brand (Owner, Admin or Editor).

---

## Related

- [Inbox](https://social9.com/docs/engage/inbox)
- [Google Business Profile](https://social9.com/docs/networks/google-business)
- [Brand voice](https://social9.com/docs/brand/brand-voice)