# When something is wrong Source: https://social9.com/docs/help > The usual causes for the most common problems, in the order worth checking. Start with the symptom. --- ## A post didn't go out Open **Library → Didn't post**. Each post says why, in plain words. Then check in this order: | # | Check | Why | |---|---|---| | 1 | **Does the account need reconnecting?** | The most common cause. Posts to an account that stopped working are held. See below | | 2 | **Is posting paused?** | **Pause all** on Home, or **Pause all posting** in Workspace, stops everything. Press **Resume** | | 3 | **Is it inside your quiet hours?** | Autopilot posts wait until quiet hours end. They go out after, by themselves | | 4 | **Does it mention a blocked word?** | Autopilot posts with a word from **Never mention** wait in Approvals | | 5 | **Is it waiting for approval?** | Posts in Approvals do not go out until someone approves them | | 6 | **Is the text too long, or media missing?** | Each network has limits. See [Networks](https://social9.com/docs/networks) | | 7 | **Did X refuse the same text twice?** | X does not allow the same text on one account within 24 hours | When you have fixed the cause, press **Retry**. It goes out in about a minute. > **Note:** Social9 retries by itself when a network has a temporary problem. A post that is only being held by a daily safety limit stays scheduled and goes out later. Neither shows as failed. --- ## An account needs reconnecting You see a red banner, "stopped working", or **Needs reconnect** on the Channels page. 1. Press **Reconnect** on the banner, or on the account in **Dashboard → Channels**. 2. Sign in to the network again and allow Social9. 3. Press **Retry** on any post in **Library → Didn't post**. The usual causes: - **The login ran out.** LinkedIn personal profiles need reconnecting about every 60 days. Social9 warns you two days before. - **You changed your password, or removed Social9's access** in the network's settings. - **Three posts in a row failed** for the same login or permission reason. Social9 pauses the account so it stops trying, and asks you to reconnect. - **For a LinkedIn Company Page:** you lost your **Super admin** or **Content admin** role. --- ## Instagram says it's a personal account Instagram only lets apps post for **professional** accounts (Creator or Business) linked to a Facebook Page. 1. In the Instagram app: profile → **menu (☰)** → **Settings and privacy** → **Account type and tools** → **Switch to professional account**. 2. Pick **Creator** or **Business**. 3. Link it to a Facebook Page: **Edit profile** → **Page**. 4. In Social9, press **Connect** on Instagram again. When Facebook asks, tick the Page **and** its Instagram account. Switching is free, and you keep your followers and posts. See [Instagram](https://social9.com/docs/networks/instagram). --- ## I've reached a limit The message names the limit. The usual ones: | Limit | What to do | |---|---| | **Accounts per brand** or **in total** | Disconnect one you do not use, or upgrade | | **A network shows a lock** | That network is not on your plan. On Free, only LinkedIn, Instagram, Mastodon and Bluesky | | **Brands** | Upgrade, or reuse a brand you no longer need | | **Team seats** | Remove someone who no longer needs access, or upgrade | | **Posts waiting per account** (Free) | Wait for some to go out, or upgrade for unlimited scheduling | | **X posts this month** | Wait for the 1st of next month, or upgrade | | **Approvals or Full Autopilot show a Team lock** | These are part of the Team plan and up | See [Choose a plan](https://social9.com/docs/getting-started/choose-a-plan) and [Credits and usage](https://social9.com/docs/account/credits-and-usage). --- ## AI credits ran out AI buttons show an upgrade offer instead of writing. 1. Check **Dashboard → Usage**. It shows what you have used and when credits reset (the 1st of the month). 2. Keep going by hand. Writing and scheduling your own posts uses no credits, and your scheduled posts still go out. 3. Need more now? Press **Get more credits** on Home, or **Raise this limit** on Usage, and pick a bigger plan. --- ## My AI app can't connect Check in this order: | # | Check | Why | |---|---|---| | 1 | **Is your workspace on a paid plan?** | Connecting AI apps is not part of Free. The sign-in page says "part of paid plans" | | 2 | **Is the address exactly right?** | `https://app.social9.com/mcp`, with `/mcp` at the end | | 3 | **Does your role allow it?** | Approvers and viewers see "Ask your workspace owner" | | 4 | **Is the transport HTTP?** | Pick **Streamable HTTP** or **HTTP**. Apps that only support local (stdio) servers cannot connect | | 5 | **Did you leave client ID and secret empty?** | The app registers itself. Typed-in values get in the way | | 6 | **Did you pick at least one brand and one permission?** | **Allow** stays greyed out until you do | | 7 | **Was it working before?** | The workspace may have moved to Free, or you may have been removed or changed role. Check **Connected apps** | If the app connects but "nothing gets posted", it is probably in **practice mode**. See [Permissions and practice mode](https://social9.com/docs/ai-apps/permissions-and-practice-mode). --- ## Still stuck Open the menu at the bottom left (your name) and press **Help & support**. Tell us three things and it will be fixed far faster: - **Which brand and account** - **Which post**, and roughly when it should have gone out - **What you expected instead**