We respect your privacy, and want to ensure the best experience while interacting with Social9 (“we” or “us”), while using our services (“Social9 Services”, “Social9 Widget” or “Social9 Platform” ), or browsing our website www.social9.com (“Website”, or “Social9 Website”), including the internal dashboard provided to our Customers. Social9 Services are deployed on our Customers’ web or mobile applications (“Customer Web Applications” or “Customer Websites”) and is used by our Customers’ online users (“End-Users”).
Operation of Social9 Website
The Social9 website has three key purposes : i) Providing information on our products, services, and on technical support and resources, ii) as a key channel of communication, and iii) providing access to the Social9 Dashboard to let our Customers manage their Social9 account and configurations. During the operation of the Website, we may collect your personal information via various channels such as contact forms, live chats, account creation, etc.
Operation of Social9 Services
Information We Collect
We aim to collect and use such information as is required to enable us to manage our Customer accounts, provide Social9 Services, maintain our Customer/visitor lists, respond to inquiries or provide feedback, for identification and authentication purposes, and for service improvements. We will only use your Personal Information for the purposes for which they were collected.
“Personal Information” is personally identifiable information, such as your name, address, email address, credit card information, birth date, and gender. At the time of collection, we will clearly identify the information being collected and the purposes for which it will be used. It is always the Customer’s choice whether or not to provide Personal Information, but if the Customer chooses not to provide certain requested Personal Information, in some instances the Customer may not be able to register to use the Website, or be able to access and use the Website at all.
In other instances, the Customers’ choice not to provide certain Personal Information may mean that the Customer will not be able to use certain features of the Website or the Service. We may collect Personal Information through registration processes, communications with the Customer, information downloads, service use, user support, and surveys.
“Non-Personal Information” is information of an anonymous nature, such as an Internet Protocol Address (IP Address), the domain used to access the Website, and the type and version of browser or operating system being used by visitors to the website. Aggregate information, such as demographic statistics of our users (e.g. average age or geographical allocation of our users), number of visitors, what pages users access or visit, and average time spent on the Website is not considered Personal Information.
Such Non-Personal Information may be collected by Social9 in the course of operating the Website. For example, our web servers may automatically collect Non-Personal Information that is provided through your browser or stored in a cookie when you choose to visit the Website.
How We Use the Information that We Collect
We may use the information (Personal as well as Non-Personal) in the following ways:
- We will use your email address to contact you about important information or notices about Social9 or to respond to your queries. We may display your name, email address, and other information within your Social9 account as well as other sections of the website. It will only be viewable to you.
- We may use non-personally identifiable information to statistically analyze our web and business performances. This helps us to enhance your experience with our services.
- If you write a testimonial for us and give us consent to publish it, we may display your name, title, and company on our testimonial section. We never disclose or share any information which identifies you personally with any third party. (Please see below disclosure for further details.)
- End-User information is used to deliver services to our Customers, provide analytics, and other services. Our Customers own that information.
When We Disclose Information
Social9 does not share, sell, or rent your information to any third party website or company. We may require disclosing your personal information to respond to legal requirements, to enforce our policies, to respond to claims that you or use of service by you violates another’s rights, or to protect anyone’s rights, property, or safety.
Any personal data you provide us is securely stored in a database which only a few authorized employees can access. The server holding your personal data is protected against unauthorized physical as well as electronic access. These measures include an electronic firewall and various other protection measures that involve virus scanning, installation of security patches, vulnerability testing, backup, recovery planning, employee training, security audits, and other steps designed to constantly improve the data protection procedures. The server is not directly connected to the internet and data is therefore available only to authorized computers. However, Social9 cannot assure full security as it is not possible to make a system 100% secure in practice.
You can ask us to correct and, where relevant, erase your information. Please note that certain Personal Information may need to be retained by Social9 for a period of time. This is necessary for legitimate business purposes and required or authorized by applicable law. As mentioned above you have a right to change your Personal Information at any time by logging into your Social9 dashboard or by sending us an email.
Business Relationships with Social Share Networks
Contact and Questions
Email: legal [at] social9 [dot] com